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If you're a a Champion Consulting affiliate (or if you just love Champion Consulting!) you can use these banner advertisements shown below on your own website. Be sure to use your unique affiliate URL when linking these images to us so that clicks and your referred customers are properly tracked.

No, sorry. That's the nature of domain registration. Once you have registered (purchased) a domain name it's yours to keep. So be careful to double-check for typos!

What you can do of course is just register the new domain as well, and then let the old one expire after the period you've paid for passes.

Keep in mind that you may opt to re-direct the old domain to the new domain. And you can park the new domain over the old one. 

On the hosting account, if you want to switch your domain with a new one, you can do that by opening a support ticket.

Yes, you can have as many domain names pointing to the front page of your account as you like. Some people call this "Domain Parking". To park a domain, go to your control panel and click on "Parked Domains". 

Be sure to also change the nameservers for the new domain at your current registrar to match the nameservers for your site. Changes take 24-72 hours to propagate around the Internet.

Are You Still Using Microsoft FrontPage?
Microsoft FrontPage has been a popular program used by many for a number of  years. Many users don’t realize that
Microsoft actually quit producing any new versions and packaging FrontPage in its office versions in 2003 and it discontinued support
for the product in 2006. This means that Microsoft no longer provides any extension updates for web hosting servers.
The resulting consequence is that features such as hit counters, mail forms, guest pages and search boxes and other features can
result in errors or very simply fail to work at all. In addition to the fact that server extension updates are no longer available cPanel
is forcing an EOL (end of life) because the Apache software foundation has discontinued support for it which will open security holes due
to the lack of updates.

What Does This Mean to FrontPage Users?
As we move forward to our end of life date on November 04, 2013 for enabled FrontPage server extensions, new sites will
be able to use only the basic non-script features of FrontPage 2003. Basic text and images on a FrontPage site will still work after that,
but any features that requires FrontPage server extensions may stop working at any time unless you make changes to the special scripting that
FrontPage has enabled on your web pages.

Many hosting companies have already quit supporting FrontPage extensions or will do so in the very near future.
FrontPage 2003 FTP publishing and basic page design will remain intact but FrontPage 2002 and earlier versions FTP will fail and you
will need to consider newer methods.

What Should I Use Now?
Many new options have become available for web publishing and web design since the Microsoft FrontPage product has been discontinued.
WordPress is a popular web design platform which can be installed through your cPanel, coffee cup is a very nice HTML editor.
There is also an editor within the cPanel file manager and  RVSite Builder is another option which is offered free to Champion Consulting clients.

Since FTP for  FrontPage versions before 2002 will no be supported you can consider..
•    FileZilla FTP program  is also a good FTP program which will allow you to publish or add files from your site.

•    WebDAV Web Distributed Authoring and Versioning (WebDAV) is an extension of the Hypertext Transfer Protocol (HTTP) that
facilitates collaboration between users in editing and managing documents and files.

Our support area includes several FTP options for you to explore as well.
Additionally, Microsoft addresses what you should do when your hosting server does not have FrontPage server extensions enabled.

While FrontPage offered many users an easy to use and near universally supported platform for web design and publishing,
the program has now been replaced by many other choices which are capable of creating web pages, supporting special scripting needs and FTP functions
which are much more sophisticated and more well suited to the updated server configurations which most web hosting companies now utilize.

What Can I Do If I Absolutely Still Must Use FrontPage?
If you still feel that you really must continue to use FrontPage then an alternative is available. We can offer a 10% discount off of our
VPS plans for those of you who still require the use of FrontPage and would like to have it even though Apache will no longer be updating it.
You can contact sales@championconsulting.com, open a live chat session or submit a ticket to our sale and billing department
if you need additional information or would like to take advantage of this particular offer.

We are here to help!
If you are still using FrontPage and you need assistance because of this change then we are here to help you.
We understand that this transistion may create issues and display problems on some users web pages and we will be able to assist you.
Please contact our technical support department and they can assist with the needs you have to make this a smooth transition.


Remember EOL is November 04, 2013 so please contact us before you have issues.

Yes, we do host international domain names. All you need to do is to register the domain name that you want with the country's domain name registry and specify the DNS/Name server as follows:

Shared/business hosting: ns.nocdirect.com and ns2.nocdirect.com
Reseller hosting: vns1.nocdirect.com and vns2.nocdirect.com
VPS/Dedicated hosting: You have your own custom nameservers with a VPS or dedicated server, please contact our support team if you need any assistance.

If you are transferring an international domain name to our server, you need to complete the transfer request at the country's domain name registrar. We will be able to help out with specific technical questions with regards to the transfer. Just contact support for assistance.

Yes, we stands behind everything we do.

We are so confident in our ability to satisfy your VPS needs that we back all VPS plans with an unconditional 45 day money back guarantee.

If for any reason during the first 45 days you are not completely satisfied for any reason, you may cancel your account and we will refund the plan fee minus any setup and domain registration fees that we have collected.

<br /><br />
<span>If you purchase Plesk Power Pack addon, then you can get MS SQL Server:</span><br /><br /><span>MS SQL Server support</span><br /><span>With one of the world's most advanced relational database management systems, Plesk 8.2 for Windows enables users to deploy and manage MS SQL Server databases right from the user interface with a few clicks. Plesk 8.2 for Windows can use and manage both local and remote instances of MS SQL Server Standard or Enterprise edition. Purchase MS SQL Server support to manage your local and remote database installations.</span>
<br /><br />

You can register any kind of domain. All of these are "unrestricted" Top-Level Domains, which means they have no restrictions on who can register what domain and for what purpose.

In terms of availability, it is hardest to find good domains in .com, then .net, then .org because they are the most common and most popular. Other top-level domains may actually be more appropriate for your site though. For instance, if your site is about a television show, characters, or actors, a .tv domain would work great. A site with info about a country or where product sales are limited to a particular country may do well with that country's top-level domain. Use your imagination and try to think like your users. Consult SEO (Search Engine Optimization) sites and forums as well concerning this.

To backup complete site files, login via SSH.

While you are in the main dir type:

tar -zcf site_backup.tar.gz public_html

This will create a file named site_backup.tar.gz in your main dir. 

To restore this file as a site type:

gunzip site_backup.tar.gz

Hit enter, then type:

tar -xvf site_backup.tar

Hit enter and your all done. 

If you need to archive your emails stored in your account, you can do the same with "mail" folder. This does not include MySQL database backup if you use databases. Please refer to the MySQL section on how to do the backup.

<br /><br />
<span>You can use the Remote Desktop feature to access your desktop. For example, if you are on Windows 7, click Start : Programs : Accessories : Remote Desktop Connection.</span><br /><br /><span>Enter your VPS/server IP in front of Computer. When you see the Windows 2003 server login screen, you need to enter username: Administrator</span><br /><br /><span>You should already have your admin password which was provided when you signed up for the VPS/server. It is usually the same as the password of your control panel.</span>
<br /><br />

You can open a support ticket in the clients section.

To access the support section go to our site, http//support.championconsulting.com.

Click on the login link at the top of our site.

Use your full domain name as the server name (without the "http://www.") and the password which was first given to you upon your accounts creation.

Once logged in please click on the link which says "create support ticket".

Please remember to check the network status page before submiting tickets about service outages. If you see on the network status page that a service is down then an alert has already been sent to the support technicians. Redundant support tickets can create a slowage in response times.

It is also a good idea to check the general support forums in the hosting community to see if another client is having similar issues and perhaps has a solution viable for you.

The first thing to do is, of course, to search through this help system!

We try very very hard to always keep this up to date and filled with just about everything you'd ever want to know about our system.

It's faster than live support and can even be more comprehensive.

However, we admit there are still some things that really require human intervention and for that we have our world class technical support team!

They are available via the online ticket system 24 hours a day, 7 days a week, 365 days a year. All tech support questions are answered within 24 hours.

We also have phone and live chat support which can help with some issues though we recommend using the ticket system for issues that require more in-depth investigation or upper-level staff.

Tickets also provide a written history we can refer to for future issues.

How do I update my credit card information?

1. Login to the clients area at http://secure.championconsulting.com
2. Click [ Modify Details ]
3. Input the name on the credit card in the text block to the right of "Name on Credit Card"
4. Input the credit card number in the text block to the right of "Credit Card Number"
5. Using the drop down boxes for to the right of "Credit Card Expiry date" enter the credit card expiration date MM / YY
6. Input the name of the bank which issued the card in the the text box to the right of "Issuing Bank"
7. Input the phone number on the back of the credit card in the text block to the right of "Bank Phone Number"
8. click the button at the bottom right of the page which says "Submit Modifications"

Once you are finished in the clients area always use the [ Logout ] link on the left to ensure that your session is closed.
How do I upload to a sub-domain?

It's exactly the same as uploading to a regular domain. The only difference is you should put the files in the correct folder for your sub-domain (whatever you set it to be, most likely the name of the sub-domain!). You will need to connect as the user you chose the sub-domain to be under when you set it up.


Please activate your affiliate account inside the client area by clicking the "Affiliates" link. Once that is done, you will receive your own unqiue referral URL which you can drive traffic to.

See the following link for more information on this lucrative program: http://www.championconsulting.com/affiliates/

<br /><br />
Although Champion Consulting offers WHMCS licenses to it's customers, support for the WHMCS software comes direct from WHMCS. To obtain assistance regarding issues that are impacting your WHMCS install, there are several options available to you to be able to retrieve support.<br /><br />
<ul>
<li>You may <strong>ticket WHMCS directly</strong>&nbsp;to obtain end-user support by following this URL:&nbsp;<a href="https://www.whmcs.com/members/submitticket.php?step=2&amp;deptid=13">https://www.whmcs.com/members/submitticket.php?step=2&amp;deptid=13</a>&nbsp;</li>
<li>For the adventurous type, referring to WHMCS' detailed <strong>documentation/wiki</strong> may be more your thing:&nbsp;<a href="http://wiki.whmcs.com/Main_Page">http://wiki.whmcs.com/Main_Page</a></li>
<li>Interact and obtain support from other WHMCS customers at their <strong>community forum</strong>:&nbsp;<a href="http://forum.whmcs.com">http://forum.whmcs.com</a></li>
</ul>
<br />WHMCS provides not only great software, but also great support. Who better to support the software than the creators themselves? If you have any issues regarding your WHMCS install, please refer to the links above for assistance.
<br /><br />

Please login to your client area and check the network status.

If your server is up and running, then you need to check for any network problems between your computer and the server.

To help troubleshoot this, you can take a traceroute.

A traceroute will tell us if there is any issue with your router, a particular ISP, with one of the many routes across the Internet to the server, with our backbone provider, or within our system.

To do a traceroute on your Windows computer, please follow this: Click on Start : Programs : Accessories : Command Prompt Once there, enter this command:

tracert YOUR_DOMAIN_COM and tracert YOUR_IP [ where YOUR_DOMAIN_COM is your domain name hosted on the server, and YOUR_IP is the IP your account is hosted on which you can find here: [http:docs.championconsulting.com/iplookup.php]

Please provide the output of the above tracert in a support ticket.

What is your computer IP?

-------------------------

Please also visit www.myipaddress.com and provide your computer IP along with the traceroute results as this will help the techs troubleshoot the problem.

EMERGENCY BACKUP SITE AND EMAIL

-------------------------------

In case our primary DC in Atlanta has any problem, you can check http://backup.championconsulting.com on our Houston DC for updates.

You can also send email to emergency AT backup DOT Champion Consulting DOT com

I need help with getting started. I need some links to useful information.

We've got just what you need. Please start by checking out our quickstart guide at http://support.championconsulting/docs/quickstart/

You can also find lots of useful resources to help you get started at

http://support.championconsulting.com/docs/resources/

and at

http://support.championconsulting.com

Quick Start Guide

Here we have a basic intro on how to get your service with us up and running. We really recommend you look through as much of our knowledge base as possible to get a full sense of everything included with your account.

STEP 1 - Find a domain you want to use for your site and register it.

STEP 2 - If you're switching from an existing host you should leave that hosting active until your domain is switched and propagated to our network in these later steps below.

STEP 3 - Sign up using our instant signup order form.

STEP 4 - Use your login data we send you from step 1 to create some email accounts and start setting up your domain you will be using.

STEP 5 - Once your site is uploaded to our servers you should update your dns (domain name servers) to the ones we provide you in the setup email.

STEP 6 - It will take 12-48hrs for dns updates to propagate throughout the world. In the meantime you can view your site to make sure its loaded properly by pointing your browser to the url provided in your setup email that contains your server ip and username like so: http://123.123.123.1/~USERNAME/ where 123.123.123.1 is replaced with the ip of your server.

STEP 7 - Once your domain has propagated to our network you can begin using your own domain name to access your website. You can now close your hosting account at your previous provider if you switched to us from another provider.

STEP 8 - Contact us if you have any questions or need suggestions.

How does the Internet work?

You build a website and load it up to one of our servers to our fast network constantly connected and serving pages.
You or a user requests your site and our servers deliver that content in realtime.

How does it work under the hood?

You direct your web browser to a domain name and hit enter.
That request is sent to a domain databank where the name servers for that domain are identified. (for example: ns.championconsulting.com)
Your request is sent to those name servers - ie in this case on our network. They determine which server ip we have your site hosted on and forwards that request to the server. (for example: 123.123.123.1)
The server receives the request and finds and sends back exactly what was requested from that machine.

Quick Reference

How do I access my Control Panel?
http://www.your_domain.com/cpanel/ or http://www.yourdomain.com:2082

How do I access my webmail (Check emails using a browser)?
http://www.your_domain.com/webmail/ or http://www.yourdomain.com:2095

What are my mail settings?
Mail Server: mail.your_domain.com
Outgoing (SMTP) Server: mail.your_domain.com
Username: you@your_domain.com

*Your username is your full email address
*You will need to setup mail accounts in your control panel under "Email -> Add POP"

How do I access my FTP site?
Server: ftp.your_domain.com
Username: Your Account Username (usually: your_domain.com = your_do as username)
Password: Your Password

*Files must be placed inside the "public_html" directory to be "live" on the Internet.

Useful Paths:
Sendmail: /usr/lib/sendmail
Perl 5: /usr/bin/perl
Server path: /home/username/public_html
Root path: /home/username/ (puts you in your the root of your account)

* Where username is the username that is given to you in the welcome email

<br />
<div>
<p>Your data is a valuable resource, and its security is your number one priority. One way to secure your data is to rely on cyber-security professionals, and your <a href="https://www.championconsulting.com/" target="_blank">hosting company</a> should have the certifications to ensure that your data is in the hands trained security professionals. <a href="https://www.championconsulting.com/data-backup-services/" target="_blank">Backup systems</a> and redundancy are also key security points to look for when shopping for a hosting company in the clouds, and cloud hosting is a secure cost saving alternative and often superior choice to relying on hardware services.</p>
<p><strong>Cloud Accessibility</strong></p>
<p>Accessibility means that no matter where you are in the world, storage and backup is only a keystroke away. If you or your associates do a lot of business travel, <a href="https://www.championconsulting.com/cloud-web-hosting/" target="_blank">cloud storage</a> means you don't need to carry storage media because your data is accessible from wherever you are in the world. Your data is safe from outages because storage in the cloud means your data is stored redundantly across several hardware systems at different locations, and redundancy ensures access one hundred percent of the time.</p>
<p> </p>
<p><strong>Storage Space</strong></p>
<p>With cloud storage you only use as many bytes of data storage as you need. With a physical drive you buy a set amount of space, and when that storage runs out you pay a lot of money for a new drive. <a href="https://www.championconsulting.com/cloud-web-hosting/" target="_blank">Cloud hosting</a> is flexible, and it is cheap. It grows with your business and your data storage requirements, and it does it without a big investment in local physical storage or even a hardware server package from a hosting company.</p>
<p> </p>
<p><strong>Low Cost</strong></p>
<p>There is a simple fee instead of the heavy outlay of cash for local physical hard drives. Physical hard drives are susceptible to damage, and a simple glass of water can destroy your precious data. Hard drives are at the mercy of fires, power surges, and user abuse. Cloud storage is not a victim of any disaster, and your data is always there at a reasonable price at no risk to you. Redundancy is included, and constant monitoring provided by your host.</p>
<p> </p>
<p><strong>Collaboration</strong></p>
<p>Teamwork is a best practice, and with cloud computing your data is available for your team to access all the time at the same time. They can work together to provide the best possible solutions for your business needs. Work isn't duplicated, and updating is instantaneous. Attachments and email for updates are no longer necessary. Security is seamless because it's done by your cloud host's security team.</p>
<p> </p>
<p><strong>Security and the Cloud</strong></p>
<p>Security though, is a very important reason to use cloud storage. With cloud storage your data security is in the hands of professionals, and you want to make sure your choice of provider is trained and certified. These storage providers are experts in redundancy and security. Continuous auditing is done by cybersecurity experts who have the proper skill sets required to protect your data through constant training in cloud architecture, risk, management and portability.</p>
<p> </p>
<p>Choosing the right <a href="https://www.championconsulting.com/web-hosting/" target="_blank">hosting</a> platform depends on your individual needs, and if collaboration is one of your needs, cloud hosting offers you an easy to use, safe and secure solution to clunky email and file transfer of your valuable data.</p>
</div>
<br /><br />
</blockquote>

What are some account basics?

Thank you for joining the Champion Consulting community.

We'll explain some basic procedures and steps to use your account.

Username and Passwords:
These are stated in the welcome email you received with your account activation. They're used to access your FTP and website Cpanel (control panel).

Once you've begun the dns update to use our name servers it will take anywhere from 48 to 72 hours for all worldwide DNS records to reflect the changes. We recommended you use the IP address until you can verify your domain is being served from our servers.

To access your website control panel you can login into it using http://www.your_domain.com:2082
or
https://www.your_domain.com:2083 (secure)

Replace www.your_domain.com with your actual domain hosted with us or the server ip we assigned you in the welcome email.

You can upload your files you want to make web accessible to the "public_html" directory in your account. DO NOT delete files that have been created by the system or your account may cease to work!


What are some basic software paths?

Sendmail: /usr/lib/sendmail

Perl5: /usr/bin/perl

Serverpath: /home/username/public_html

Root path: /home/username/ (puts you in your the root of your account)

Cgi-bin path: /home/username/public_html/cgi-bin/ (puts you in your cgi-bin)

php4 cli: /usr/local/bin/php

php5 cli: /usr/local/bin/php5

ImageMagick: /usr/bin/convert or /usr/local/bin/convert

What if I lose my password?

Please try using the password retrieval tool at the client login link here on our site.

If you don't have any luck please email us at support@championconsulting.com and we will be happy to help get you back online.

Each Virtual Private Server has a guaranteed amount of RAM that can be used at any time no matter what.

Yet there is always a certain amount of RAM still available on the server and not used by any VPS.

As long as those resources are available, you will be able to go over that limit of guaranteed RAM.

Privvmpages is your burstable limit and if you are going over the limit, it is time to upgrade your plan to the next one or reduce your memory requirements by fixing the code that is trying to use more RAM.

What is PHP and how do I use it?

PHP is a powerful, server-side scripting language that can be used to extend the functionality of your pages in many ways. It is activated by naming the files that use it with the extension .php3, .phtml or .php

We offer secure version of PHP that runs under the userid of the account holder.

PHP is embedded within a page by enclosing commands within the start tag

For more information on PHP, we recommend you visit the official PHP website http://www.php.net

There are many reasons for the need to have a dedicated IP or additional IPs assigned to your account and we must be able to justify that need to our provider.

1. Web Hosting with SSL: Generally, an SSL certificate will be issued for a specific domain. Because of the limitations of the Apache web server, certificate files are restricted to a per IP or per system basis. Therefore, any client that would like to host an SSL encrypted domain on the server will need a unique IP address. The justification will be considered acceptable when the customer provides a copy of the CSR and corresponding CA signed CRT for each domain. Please do not include the key file. 

2. Custom Name Server Addresses: 2 IP addresses are required for running nameservers on each physical machine. Those 2 IP addresses can be used to register all nameservers that are going to be hosted on that server.

3. Applications Requiring a Unique Port: Some services that clients choose to host require that each instance of the application utilize a specific port on the server. Therefore, to run multiple instances of the service, multiple IP addresses are required. Examples of these types of services include SMTP, POP, IMAP4 and NNTP.

4. Virtual Machine Hosting: Providers of virtual machine hosting services require unique IP addresses for each virtual machine that they provide to a customer. Additionally, as a virtual machine functions much like a dedicated server, end users as well as the customer may wish to utilize the service to provide other services that are acceptable justification for additional address space. Any of the services listed above are examples of the services that a virtual machine hosting customer may host on their virtual machine hosting server. 

5. Network Equipment and IPs used for Addressing: Generally, this type of justification will only apply to colocation customers. Addresses utilized for access and administration of networking devices, such as routers, switches, PDUs, and other equipment, will fall into this category.

The unauthenticated versions of Windows Server brings all of the power of Windows Server Enterprise Editions except for applications that require Windows authentication services such as Microsoft Exchange Server, Microsoft Windows SharePoint Services, and Microsoft Office SharePoint Server. It cannot run Active Directory, but in every other aspect it is a fully featured Enterprise Edition install.

What is your mailing address?

Champion Consulting LLC
16-1 Hatchetts Hill Road
Old Lyme, CT 06371

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