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Knowledgebase : Getting Started

Are You Still Using Microsoft FrontPage?
Microsoft FrontPage has been a popular program used by many for a number of  years. Many users don’t realize that
Microsoft actually quit producing any new versions and packaging FrontPage in its office versions in 2003 and it discontinued support
for the product in 2006. This means that Microsoft no longer provides any extension updates for web hosting servers.
The resulting consequence is that features such as hit counters, mail forms, guest pages and search boxes and other features can
result in errors or very simply fail to work at all. In addition to the fact that server extension updates are no longer available cPanel
is forcing an EOL (end of life) because the Apache software foundation has discontinued support for it which will open security holes due
to the lack of updates.

What Does This Mean to FrontPage Users?
As we move forward to our end of life date on November 04, 2013 for enabled FrontPage server extensions, new sites will
be able to use only the basic non-script features of FrontPage 2003. Basic text and images on a FrontPage site will still work after that,
but any features that requires FrontPage server extensions may stop working at any time unless you make changes to the special scripting that
FrontPage has enabled on your web pages.

Many hosting companies have already quit supporting FrontPage extensions or will do so in the very near future.
FrontPage 2003 FTP publishing and basic page design will remain intact but FrontPage 2002 and earlier versions FTP will fail and you
will need to consider newer methods.

What Should I Use Now?
Many new options have become available for web publishing and web design since the Microsoft FrontPage product has been discontinued.
WordPress is a popular web design platform which can be installed through your cPanel, coffee cup is a very nice HTML editor.
There is also an editor within the cPanel file manager and  RVSite Builder is another option which is offered free to Champion Consulting clients.

Since FTP for  FrontPage versions before 2002 will no be supported you can consider..
•    FileZilla FTP program  is also a good FTP program which will allow you to publish or add files from your site.

•    WebDAV Web Distributed Authoring and Versioning (WebDAV) is an extension of the Hypertext Transfer Protocol (HTTP) that
facilitates collaboration between users in editing and managing documents and files.

Our support area includes several FTP options for you to explore as well.
Additionally, Microsoft addresses what you should do when your hosting server does not have FrontPage server extensions enabled.

While FrontPage offered many users an easy to use and near universally supported platform for web design and publishing,
the program has now been replaced by many other choices which are capable of creating web pages, supporting special scripting needs and FTP functions
which are much more sophisticated and more well suited to the updated server configurations which most web hosting companies now utilize.

What Can I Do If I Absolutely Still Must Use FrontPage?
If you still feel that you really must continue to use FrontPage then an alternative is available. We can offer a 10% discount off of our
VPS plans for those of you who still require the use of FrontPage and would like to have it even though Apache will no longer be updating it.
You can contact, open a live chat session or submit a ticket to our sale and billing department
if you need additional information or would like to take advantage of this particular offer.

We are here to help!
If you are still using FrontPage and you need assistance because of this change then we are here to help you.
We understand that this transistion may create issues and display problems on some users web pages and we will be able to assist you.
Please contact our technical support department and they can assist with the needs you have to make this a smooth transition.

Remember EOL is November 04, 2013 so please contact us before you have issues.

You can open a support ticket in the clients section.

To access the support section go to our site, http//

Click on the login link at the top of our site.

Use your full domain name as the server name (without the "http://www.") and the password which was first given to you upon your accounts creation.

Once logged in please click on the link which says "create support ticket".

Please remember to check the network status page before submiting tickets about service outages. If you see on the network status page that a service is down then an alert has already been sent to the support technicians. Redundant support tickets can create a slowage in response times.

It is also a good idea to check the general support forums in the hosting community to see if another client is having similar issues and perhaps has a solution viable for you.

How do I upload to a sub-domain?

It's exactly the same as uploading to a regular domain. The only difference is you should put the files in the correct folder for your sub-domain (whatever you set it to be, most likely the name of the sub-domain!). You will need to connect as the user you chose the sub-domain to be under when you set it up.

I need help with getting started. I need some links to useful information.

We've got just what you need. Please start by checking out our quickstart guide at http://support.championconsulting/docs/quickstart/

You can also find lots of useful resources to help you get started at

and at

What are some account basics?

Thank you for joining the Champion Consulting community.

We'll explain some basic procedures and steps to use your account.

Username and Passwords:
These are stated in the welcome email you received with your account activation. They're used to access your FTP and website Cpanel (control panel).

Once you've begun the dns update to use our name servers it will take anywhere from 48 to 72 hours for all worldwide DNS records to reflect the changes. We recommended you use the IP address until you can verify your domain is being served from our servers.

To access your website control panel you can login into it using
or (secure)

Replace with your actual domain hosted with us or the server ip we assigned you in the welcome email.

You can upload your files you want to make web accessible to the "public_html" directory in your account. DO NOT delete files that have been created by the system or your account may cease to work!

What are some basic software paths?

Sendmail: /usr/lib/sendmail

Perl5: /usr/bin/perl

Serverpath: /home/username/public_html

Root path: /home/username/ (puts you in your the root of your account)

Cgi-bin path: /home/username/public_html/cgi-bin/ (puts you in your cgi-bin)

php4 cli: /usr/local/bin/php

php5 cli: /usr/local/bin/php5

ImageMagick: /usr/bin/convert or /usr/local/bin/convert

What is PHP and how do I use it?

PHP is a powerful, server-side scripting language that can be used to extend the functionality of your pages in many ways. It is activated by naming the files that use it with the extension .php3, .phtml or .php

We offer secure version of PHP that runs under the userid of the account holder.

PHP is embedded within a page by enclosing commands within the start tag

For more information on PHP, we recommend you visit the official PHP website

Help Desk Software by Champion Consulting