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Knowledgebase : Email
Can I change the MX record(s) for a domain?

There are couple of scenarios involving MX records.

1. You want all emails for your domain to go to some outside MX, and no email to be received by your hosting server. If this is the case, you can change the MX from your control panel.

2. You want to continue to receive email at your hosting server but all incoming email to go to those MX for filtering purpose, and that filtering service will forward the mail to your hosting server. For this purpose, you will need to open a support ticket.

3. You have multiple MX records that you want to add to your dns zone. In this case, you will need to open a support ticket.

Please advise accordingly in the support ticket that whether (a) you are using those MX for filtering purpose or (b) want to forward all emails there and will get it from there, so techs can make the changes on the server accordingly.

Note: After MX changes, please allow a couple of hours for the dns propagation.

How can I check my email through my web browser (webmail)?

To access webmail goto:

http://www.your_domain.com/webmail/

or

http://www.your_domain.com:2095/

or

https://www.yourdomain.com:2096/ (Secure. Please accept the shared server SSL certificate.)

Use your IP address if your domain is in the process of being transferred over.

How do I setup an email auto responder?

1. Login to your control panel (https://www.your_domain.com:2083)
2. Select "Setup AutoResponders"
3. Select "Add Auto Responder"
4. Enter the "Email Address" to send the auto response
5. Enter a "From" name, (for example, my company)
6. Enter a "Subject", (for example, thank you)
7. Enter your message in the "Body" area

Select "Create" and that's it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you've configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated response.
What is Default Address?

The default email address will "catch" any mail that is sent to an invalid email address for your domain. All mail that is sent to an address that does not exist as pop3 or a forwarder will go to the default email address.

We strongly recommend that you setup Default Address to

:fail:

(including colons on both sides of fail)

This will make your domain safe from dictionary attacks where spammers send millions of emails addressed to random addresses on your domain.

NOTE: This :fail: does not bounce emails. It rejects the email at SMTP even before receiving emails i.e. when the sending server starts communicating with the mail server on your account, it asks to deliver email to a certain address. If that address does not exist, it will not accept the email. This way the email will stay in the sender's (or spammer's) mail queue and will not leave it. This is not a bounce and the server has much less work to do in this case.

On a related note, if it was a bounce, it would bounce to a spoofed address and cause more trouble hence the challenge-response type of anti-spam feature is fundamentally flawed.

What is email forwarding?

Email forwarding is a feature which forwards an email sent to an address within your domain to another email address. The forwarding address can be another email address within 'your domain', or to an 'external email' address, (for example to your home ISP email account).

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